What should I do to prepare for winter propane deliveries?
Clear snow and ice from your tank and the delivery path. Remove vehicles, debris, or anything blocking access. If we can’t reach your tank, we can’t deliver.
Why can’t my propane be delivered if there’s snow in the way?
For safety and efficiency, our drivers need a clear, hazard-free route to your tank. Please prepare ahead of snowstorms.
What should I do if I smell propane?
If you smell gas, extinguish all flames and avoid using electronics. Leave the area immediately. If it’s safe, shut off the main gas supply valve by turning it clockwise. Once you're at a safe distance, call your propane supplier or 911. Do not return until a professional confirms it’s safe. Before using appliances again, have your propane system inspected for leaks. Propane has a strong odor—similar to garbage, sewage, or a skunk—added intentionally to help detect leaks.
How do I turn off the propane supply to my tank?
You can shut off the valve located on top of your tank. For detailed instructions, watch our safety video: How to Turn the Tank Off.
